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  • FAQ
  • Travel assistance

Travel assistance

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Refunds

What does travel insurance cover? How can I apply for a refund ? What are the benefits of entering a claim through the Customer zone? Are business trips also covered in case of trip cancellation or baggage problems ? Is my luggage automatically covered when I have a travel insurance ?
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Medical expenses

What does travel insurance cover? Why take out travel insurance? What type of travel insurance do I need and what does it cover? What does travel sickness insurance cover? What is the difference between travel assistance and travel sickness insurance? Do I need travel insurance to go skiing?
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General questions

What is travel insurance? What does travel insurance cover? Why take out travel insurance? How does travel insurance work? Why take out travel cancellation insurance? What is good travel insurance?
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Sports activities

Do I need travel insurance to go skiing? What is considered a winter sport in travel insurance? Are there different types of annual travel insurance? What is Smart Travel Insurance? What is a temporary travel assistance contract? Are there different forms of temporary travel assistance?
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Car

Can I get a breakdown insurance for a rental car in my insurance ? Do I need travel insurance to rent a car? What is a travel accident? Can I cover damage to a rental car? I'm the only driver of the travel company. What happens if, for example, I break my arm?
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Geographical coverage

Is travel insurance the same as international insurance? What is not covered by travel insurance? What is the best type of travel insurance for long-term trips? Is travel insurance compulsory for international travel? What is Smart Travel Insurance? What is a temporary travel assistance contract?
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