Refunds
When is the best time to make a travel insurance claim?
How can I apply for a refund ?
When applying for reimbursement of medical expenses, do I first have to contact my health insurance(mutuelle)?
What are the benefits of entering a claim through the Customer zone?
You show the symptoms of the Covid-19 disease or you are a carrier of the virus and you are abroad. Are you covered?
What is the repayment period ?
See moreTravel cancellation
Until how long before my departure I can cancel my trip ?
Is there a deductible (franchise) in the cancellation insurance ?
Will Europ Assistance intervene if I want to cancel my trip because I and/or my travel companion have contracted Covid-19?
Your package holiday is cancelled by the tour operator
Will Europ Assistance intervene if I want to cancel my trip after risk of Covid-19 infection or if my co-traveller is infected with Covid-19 and one of us has to stay in quarantine on the day of departure?
What steps should I take in case of trip cancellation ?
See moreGeneral questions
When is the best time to make a travel insurance claim?
Can I cover damage to a rental car?
Is there an out of pocket (franchise) for the reimbursement of medical expenses?
From which expenses can a refund be claimed ?
Are business trips also covered in case of trip cancellation or baggage problems ?
What should I do if I no longer have the purchase receipts for my personal property?
See more
Do you dream of travelling? Choose the best insurance for your plans so you can leave with peace of mind.