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  • FAQ
  • Reimbursements

Reimbursements

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Refunds

When is the best time to make a travel insurance claim? How can I apply for a refund ? When applying for reimbursement of medical expenses, do I first have to contact my health insurance(mutuelle)? What are the benefits of entering a claim through the Customer zone? You show the symptoms of the Covid-19 disease or you are a carrier of the virus and you are abroad. Are you covered? What is the repayment period ?
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Travel cancellation

Until how long before my departure I can cancel my trip ? Is there a deductible (franchise) in the cancellation insurance ? Will Europ Assistance intervene if I want to cancel my trip because I and/or my travel companion have contracted Covid-19? Your package holiday is cancelled by the tour operator Will Europ Assistance intervene if I want to cancel my trip after risk of Covid-19 infection or if my co-traveller is infected with Covid-19 and one of us has to stay in quarantine on the day of departure? What steps should I take in case of trip cancellation ?
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General questions

When is the best time to make a travel insurance claim? Can I cover damage to a rental car? Is there an out of pocket (franchise) for the reimbursement of medical expenses? From which expenses can a refund be claimed ? Are business trips also covered in case of trip cancellation or baggage problems ? What should I do if I no longer have the purchase receipts for my personal property?
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Partners

Where do I submit a refund request for a booked trip with TUI? Centerparcs (and Sunparks) contracts SCHENGEN Voyage Privé Brussels Airlines : useful contacts Pierre et Vacances
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