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What steps should I take in case of trip cancellation ?

If you are in the situation where you need to cancel your trip or stay, please inform the travel agency or tour operator first, as they usually provide a cancellation procedure.

You must therefore first cancel your trip with the tour operator(s) (Tour Operator, airline company, hotel, etc.).

If you have booked online, most booking websites also provide an online cancellation option.


If you have not booked via a tour operator, you must take the necessary steps to cancel the booking and request a refund from the party concerned (e.g. holiday home owner).


You can then submit a file to our company with the necessary documents (cancellation request, cancellation invoice, initial booking invoice, document confirming the reason for cancellation, etc.).

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