Loading... Partners Area Jobs Blog FAQ

Fast assistance

In order to assist you quickly, enter your mobile phone number below and we immediately send you a text message with a link. Click on the link, follow the instructions and we will help you in a few clicks.
Submit
{{ item.title }}
See more

When is the best time to make a travel insurance claim?

We are committed to providing our customers with the best possible service. We understand that making a claim is sometimes a complicated or stressful experience for our clients. In general, it is best to submit a claim for compensation as soon as possible after the incident. You will thus be assured that your request will be analysed and processed quickly. You can submit a request for reimbursement by accessing the Customer Area of ​​the site https://europ-assistance.be or via our application. However, if you are unsure whether you need to submit a claim, you can always contact our customer service team for advice. Contact us here.

Did this answer your question ?

Yes No
Related articles
How do I choose my cover if I travel to several countries ? Am I also covered in Europe if I choose the World option ? Am I automatically insured all over the world when I take out an insurance policy? Is it possible to acquire a travel certificate for one single traveller ? Does Europ Assistance also cover outside Europe? In which countries is it compulsory to have a travel insurance certificate? Am I covered while skiing? You are quarantined abroad, but you are not ill Is my trip to the USA covered? Is transport by helicopter to the hospital covered? You show the symptoms of the Covid-19 disease or you are a carrier of the virus and you are abroad. Are you covered? In which part of Russia is St. Petersburg? What if I am unable to return to Belgium because of an enforced quarantine or lockdown abroad or an infection by the Covid-19? Is there an age limit to enjoy travel assistance ? Is my trip to Venezuela covered? You have been quarantined abroad. After a few days you test positive. Is your stay in quarantine prior to the positive diagnosis considered a period of illness by the travel assistance insurance? You remain in quarantine abroad, but you do not have enough medicines essential to your health that have been prescribed by your doctor until the end date of your stay. Does Europ Assistance have a Schengen travel assistance? Will my pet be repatriated, too? What vaccinations will I need when travelling with my pet ? Is my trip to Belarus covered?
I'm already abroad. Can I still subscribe a travel insurance ? What is a travel certificate and how can I get it ? I'm pregnant. What does that mean for my travel assistance? I travel longer than 45 days. What travel assistance contract should I take? I travel longer than 3 months. What kind of travel assistance can I take? Can I cover damage to a rental car? Do I need different certificates when I travel to different countries? Are all sports covered by the travel assistance? Is there an out of pocket (franchise) for the reimbursement of medical expenses? What is the best travel assistance for a trip to the USA What should I do if I get infected by the Covid-19 abroad? What are the main limitations of the LIGHT assistance? Is my trip to Cuba covered? I'm the only driver of the travel company. What happens if, for example, I break my arm? Am I covered while (scuba) diving? Is my luggage automatically covered when I have a travel insurance ? Will I be covered by my travel assistance while I am in a competition? In which part of Russia is Moscow? Is my trip to Iran covered? Can I pay my annual premium in instalments?