We value your privacy. Our website uses cookies to improve your browsing experience, provide social media features, and analyze our traffic. You can manage your cookie preferences below. Essential cookies are necessary for the proper functioning of the website and cannot be disabled. You can choose to accept all cookies, accept selected cookies, or reject non-essential cookies. For more information, please visit our Cookie Policy and Privacy Policy.
More details
Less details

Functional cookies

Cookies that are necessary to guarantee the proper functioning of the website, for example: passing along information to the next page when buying a contract or saving your preferences such as language and browser settings.

Analytical cookies

These cookies enable us to generate insights in the usage of our website. This way we can ensure a continuous optimization of the website. The collected data never contain personally identifiable information.

Advertising cookies

Cookies that enable us to know how many and which specific ads you have seen and/or clicked on. We also track whether an advertisement has resulted in you buying a Europ Assistance product. Based on your actions on the website, we can show relevant offers on third party websites.

Loading... Partners Area Jobs Blog FAQ

Fast assistance

In order to assist you quickly, enter your mobile phone number below and we immediately send you a text message with a link. Click on the link, follow the instructions and we will help you in a few clicks.
Submit
{{ item.title }}
See more

Your package holiday is cancelled by the tour operator

If the travel destination is in an area affected by the coronavirus epidemic and the journey takes place while the epidemic is in progress, the tour operator may cancel the journey.

He can suggest an equivalent alternative (e.g. a leisure voucher, a different destination or a different departure date). If you refuse the offered alternative, the tour operator must reimburse the customer.

Did this answer your question ?

Yes No
Related articles
Why take out travel cancellation insurance? What does travel cancellation insurance cover? What is the best cancellation insurance contract? How long before a trip should I take out travel insurance? Is it possible to take out insurance with Europ Assistance for non Belgian residents? How can I cancel my contract? Can I insure a trip for cancellation if I have already booked it? From what amount and duration can I insure my trip for cancellation? Are wars and uprisings covered ? How long before departure should travel insurance be subscribed? Can I pay my annual insurance fee through direct debit? I'm pregnant. What about my cancellation insurance ? What steps should I take in case of trip cancellation ? Is a make-up exam a reason for refund of a cancelled trip ? Brussels Airlines : useful contacts I can enjoy a discount via my PlusPas What if your flight is cancelled by your Airline as a result of a negative advise of the Belgian authorities?
What type of travel insurance do I need and what does it cover? What are the covered reasons for trip cancellation? Does travel insurance cover pregnancy? Will my annual contract be renewed automatically? Do I get a confirmation of my contract renewal ? Are there different types of annual travel insurance? Until how long before my departure I can cancel my trip ? Are pre-existing illnesses covered ? Are trips in Belgium also covered with my cancellation insurance? Is there a deductible (franchise) in the cancellation insurance ? How can I apply for a refund ? Does Europ Assistance also operate outside Europe? From which expenses can a refund be claimed ? Are business trips also covered in case of trip cancellation or baggage problems ? You can't reach your travel destination because of an entry ban imposed by the local authorities. What if my airline cancels my flight? Can I get a cancellation insurance for a group of more than 8 travellers?