What are the features of the app?

All our services are centralized in the app:

1. Assistance requests

• Roadside assistance
• Medical assistance
• Assistance at home

2. Contract management:

• Viewing contracts
• Contract status: valid, expired, in renewal, or open invoice
• Summary of coverages and an overview of beneficiaries/vehicles under the contract
• Ability to pay open invoices (due to renewal/modification of the contract) via the app

3. Modification of contracts:

• Modify, add, or remove beneficiaries or vehicles
• Modify coverages

4. Assistance cases and reimbursements:

• Follow ongoing assistance cases
• History of the assistance and reimbursement cases
• Request reimbursements for a new case or an existing case, with the possibility to attach supporting documents
• Track the status of reimbursement cases

5. Personal information:

• View or modify personal information (contact details and bank information)

6. Communication preferences:

• Send contractual information by email or by post
• Consent to receive newsletters

7. Documents and certificates:

• Download travel insurance certificates
• Download documents related to contracts: duplicate contract, General Conditions, IPID form, Needs Analysis