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These cookies enable us to generate insights in the usage of our website. This way we can ensure a continuous optimization of the website. The collected data never contain personally identifiable information.

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Do our customers receive a client assistance card ?

The physical customer card, in the format of a bank card, is no longer sent to our customers who subscribe to an annual contract.

However, there is a digital alternative that offers many advantages.

The digital card in your Wallet

You can download a digital version of your Europ Assistance customer card into your Wallet. This will enable you to have it at hand in your smartphone at all times.

You'll be able to :

- Find information about your contract (contract number, validity dates, the name of your product and that of the beneficiaries covered by your contract, as well as the license plate if applicable.

- Find easily the information allowing you to contact us directly if you need immediate assistance or if you have an administrative question.

- Access your Customer Area, to view/modify your contract details or request a refund.

How do I install my digital customer card?

Downloading the customer card is quick, easy and free. Just go to your Customer Area on our website and click on the "Add to Wallet" button available for each contract.

Your digital customer card will then be available on your smartphone in the Google Wallet or Apple Wallet application. If you have several Europ Assistance contracts, you must download a digital card for each contract.