Contract activation and account creation in the Customer area

Contract activation

Once you have subscribed, your contract is immediately activated in your Customer area. You can log in to your Customer area right after your purchase, to consult and manage your contract without delay. Any changes you may request will take effect the day after your request.

Creating a customer account

However, subscribing to a contract does not automatically create a customer account. The e-mail address provided at the time of subscription does not give direct access to the Customer area. To benefit from this connection option, you must first create a customer account with the e-mail address and password of your choice in the Customer Centre, then link your contract to this account.

Access to the Customer area

Some products do not have access to the Customer area. This includes group contracts taken out by your employer or products from our partners for which we only provide assistance. Due to specific agreements with these partners, access to our platform is not available for these products. For any questions or assistance regarding these products, we invite you to contact the customer service of the respective partner directly.