What are the features of the Europ Assistance Customer Area?

The Customer area offers a variety of features designed to simplify the management of contracts. Here are the main features:

1. Contract management:
- Viewing contracts
- Contract status: valid, expired, in renewal, or open invoice
- Summary of coverages and an overview of beneficiaries/vehicles under the contract
- Ability to pay open invoices (due to renewal/modification of the contract) directly from the Customer area

2. Modification of contracts:
- Modify, add, or remove beneficiaries or vehicles

3. Assistance cases and reimbursements:
- History of the assistance and reimbursement cases
- Request reimbursements for a new cases or an existing case, with the possibility to attach supporting documents
- Track the status of reimbursement cases

4. Personal information:
- View or modify personal information (contact details and bank information)

5. Communication preferences:
- Send contractual information by email or by post
- Consent to receive newsletters

6. Documents and certificates:
- Download travel insurance certificates
- Download documents related to contracts: duplicate contract, General Conditions, IPID form, Needs Analysis

7. Other services:
- Access our app on the Apple Store, Google Play, or direct link for immediate assistance
- Add the digital client card to Apple Wallet and Google Wallet
- Access the FAQ
- Access the contact page