MovEasy

You can contact Europ Assistance in case of emergency using this number +32 2 533 75 75.

Price of the ticket is generated based on journey details and obtained directly from the provider.

IBAN can be inserted in a secured form.

In the Settings (the right bottom button) you can always find our Tutorial and FAQ’s, where you can use search and easily find any answer.

These documents are always available in the Settings (the right bottom button).

When you can't continue your trip abroad because your car breaks down (or you have an accident), you have a mobility budget. You can find the amount in the General Conditions of your contract.

With this budget we can organise either a return home, or enable you to continue your journey.

We can provide you with a replacement car, a plane ticket, a taxi ride, one or more nights in a hotel, or a combination of these.

It all depends on the situation and your preferences.

If the chosen solution is a rental car, we will take care of arranging the rental using our preferential relationships with rental companies.

The refund can be declined due to a couple of reasons: budget is insufficient, ride took place outside of the Mobility Budget period, details in the attached file do not match the filled-in data, the attached file couldn’t be read or the type of ticket attached in the file couldn’t be accepted.

It takes a few days for the operator to accept or reject your expense. After that, it takes about 7 days for the money to be deposited in the specified bank account.

We try to give you as much choice as possible to apply for a refund with selected providers based on the delivered quality.