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MovEasy

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General Questions

Where can I access a map? Whom can I contact if I need help? How is the price of my ticket calculated? Can I use the App offline (when I have no Internet connection)? Why was it necessary for my phone to be verified? How come you already had my IBAN number?
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Mobility budget

What is the mobility budget or the travel continuation budget ? When (in which cases) can I get the Mobility Budget? What is the MovEasy Mobility Budget? Which transport types can I use within my Mobility Budget? Can I get more money if I used all of it but I still had a couple of more days for the mobility budget? What does it mean that my budget has expired?
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Reimbursement

Why was my refund declined? Can I also upload remaining expenses after 7 days after the mobility budget has expired? How long will it take for the Expense to be finalised? Why do you need my IBAN number? What file should I upload in the Expense flow?
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Transport

Where can I see the tickets which I purchased in the past? Why couldn’t I receive a de Lijn ticket? What is the meaning of different codes on a de Lijn ticket? What is the validity of de Lijn ticket? How can I order de Lijn and NMBS tickets? Can I buy a different ticket for de Lijn?
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Expenditure

What are the different statuses of expenses? What is the difference between “Tickets” and “Expenses” in History? What is the difference between Ordering the ticket and Adding the expense? Where can I see the expenses which I applied for in the past? Can I use a different provider than listed in the Expense flow? How can I order a de Lijn ticket?
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