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What does it mean that my budget has expired?

The Mobility Budget is assigned for a specific period. After this period, all remaining Expenses should be uploaded in the service. Once this is done or in case there were no unclaimed Expenses, the Mobility Budget will be summarised by the operator and the result will be sent to the customer. At the end, all remaining Expenses should be refunded and, if the customer needs to pay anything back to Europ Assistance, they are asked to do so using the invoice.

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When (in which cases) can I get the Mobility Budget? Which transport types can I use within my Mobility Budget? I didn’t use the whole Mobility Budget but it has expired. What happened to the rest of the money which was left there? What influences the availability of the budget and its amount?