Partners Area Jobs Blog FAQ

Is there a limit to the number of times I can call on the helpdesk?

No, you can contact us if needed. As for our interventions at your home, a maximum of three one-hour physical visits are provided per year.

Did this answer your question ?

Yes No
Related articles
What does "5 licences" mean? Is it about 5 people or 5 devices? Can I protect more than 5 devices with Safe & Connected? How can I cancel my contract? Will I be automatically notified if there is a security risk with my computer, my tablet or my phone? Within what timeframe will a specialist arrive on site? Can I use Safe & Connected even if my internet connection is disconnected? In case I wish to use a co-working space, can I choose the location myself? Can I also use Safe & Connected when I am abroad? Can I also add the Safe & Connected as an option to my existing travel insurance?
Will my annual contract be renewed automatically? Do I get a confirmation of my contract renewal ? Do your services help only in case my device is hacked? How soon can I have a replacement phone? Does the helpdesk also make use of the ability to remotely control my computer? How many sessions with the psychologist are reimbursed after a case of cyberbullying, for example? Can I pay my annual insurance fee through direct debit? Can I also use the helpdesk for my professional activities on my computer? Can the Safe & Connected also be subscribed in my company's name?